This dashboard page shows the performance of your agents in your Call Center.
At the right, you can see the performance of your agents:
- Total Incoming Calls
- Total Abandoned Calls
- Abandoned Calls %
- Avg Wait Time (s)
- Avg Talk Time (s)
Filter on Date
This data visualization comes with a filter on the Date value. This feature enables you to focus on the period you are interested in.
You can filter dates at multiple levels: Day, Week, Month, Quarter or Year.
Filter your data
This data visualization comes with four top filters:
In your Call Center dashboard, you will be able to filter on:
- Abandon Flag"Y" if the call was abandoned
- CallerPerson who called
- CustomerCustomer where the caller is working
- AgentAgent who handled the call