Presentation
This dashboard page shows the performance of your agents in your Call Center.
At the top left, the bubble chart shows the agents distributed by Total Incoming Calls and Avg Wait Time (s).
At the bottom left, the bubble chart shows the agents distributed by Abandoned Calls % and Avg Wait Time (s).
At the right, you can see the performance of your agents:
- Total Incoming Calls
- Total Abandoned Calls
- Abandoned Calls %
- Avg Wait Time (s)
- Avg Talk Time (s)
Filter on Date
This data visualization comes with a filter on the Date value. This feature enables you to focus on the period you are interested in.
You can filter dates at multiple levels: Day, Week, Month, Quarter or Year.
Filter your data
This data visualization comes with four top filters that allows to focus on what really matters.
In your Call Center dashboard, you will be able to filter on:
- Abandon Flag"Y" if the call was abandoned
- CallerPerson who called
- CustomerCustomer where the caller is working
- AgentAgent who handled the call
