/uploads/packs/000039/CC Seasonality W.PNG

 

Presentation

This dashboard helps you to identify Seasonality Effect on your Call Center activity. 

Let the heat map color coding guides you in your analysis and quickly identify seasonal behaviors.

Discover more by reading in three dimensions ! On a single page dashboard, you will able to master not only the combination of time dimensions but also the trend of each of the selected time dimension with bar chart on the top and at the right side of the central heat map table.

Switch among a list of nine time dimensions combinations and chose the one that fits your need the most.

 

Analyze the seasonality at all levels of details

Any of your KPIs can be analyzed through a choice of nine combination of time dimensions:

The First Time Dimension goes to the line and the Second Time Dimension goes to the column.

  • Year x Quarter
  • Year x Month
  • Year x Week
  • Year x Day of Year
  • Month x Day of Month
  • Month x Hour
  • Week x Day of Week
  • Week x Hour
  • Day of Week x Hour

Availability of combination depends on your data's level of granularity.

 

Select KPI

'Select KPI' selector allows you to easily switch from one KPI to another, so you can analyze your data from any point of view.

The list of available KPIs is defined during the configuration of your dashboard in LinPack.

In your Call Center dashboard, you will be able to select the following KPIs:

 

Filter on Date

This data visualization comes with a filter on the Date value. This feature enables you to focus on the period you are interested in.

You can filter dates at multiple levels: Day, Week, Month, Quarter or Year.

 

Filter your data

This data visualization comes with four top filters:

In your Call Center dashboard, you will be able to filter on:

  • Abandon Flag"Y" if the call was abandoned
  • CallerPerson who called
  • CustomerCustomer where the caller is working
  • AgentAgent who handled the call

Other #DataViz in "Call Center" Pack

Home

Call Center Home

Call Center Home
Call Center Home Call Center Home
Get a Home Page for your Call Center dashboard

Cockpit

Call Center Cockpit

Call Center Cockpit
Call Center Cockpit Call Center Cockpit
Get an overview of your Call Center performance: Incoming Calls, Abandoned Calls, Answered Calls...

Call Center Top KPIs Overview

Call Center Top KPIs Overview
Call Center Top KPIs Overview Call Center Top KPIs Overview
Get a transverse view on your top 6 Call Center KPIs, split by the dimension of your choice

Call Center Top KPIs Evolution

Call Center Top KPIs Evolution
Call Center Top KPIs Evolution Call Center Top KPIs Evolution
Visualize how your Call Center KPIs are evolving (Month-to-Date, Year-to-Date)

Call Center Performance Cockpit

Call Center Performance Cockpit
Call Center Performance Cockpit Call Center Performance Cockpit
Visualize the performance on your top 4 Call Center KPIs, how this performance evolves over time and who contributes to this performance

Call Center Analytics

Agent Performance

Agent Performance
Agent Performance Agent Performance
Get a better understanding of the performance of your agents

Behavioral Analytics

Call Center Seasonality Analysis

Call Center Seasonality Analysis
Call Center Seasonality Analysis Call Center Seasonality Analysis
Quickly identify seasonality patterns in your Call Center dashboard. You can select any KPI you like, across multiple time level of details.

Call Center KPI Performance

Call Center KPI Performance
Call Center KPI Performance Call Center KPI Performance
Visualize the overall performance of any of your Call Center KPIs: what is the performance, how does this performance evolve, who contributes to this performance

Trends Analytics

Call Center Trends Analysis

Call Center Trends Analysis
Call Center Trends Analysis Call Center Trends Analysis
Visualize the evolution of any of your Call Center KPIs: Trends, Performance & Year over Year

Distribution Analytics

Call Center Segmentation Analysis

Call Center Segmentation Analysis
Call Center Segmentation Analysis Call Center Segmentation Analysis
Visualize the value of any of your Call Center KPIs, split by the dimension you selected (market share analysis)

Call Center Pareto Analysis

Call Center Pareto Analysis
Call Center Pareto Analysis Call Center Pareto Analysis
Perform a Pareto Analysis on any of your Call Center KPIs: the 80/20 rule.

Other Packs