dashboard page template for tableau on General Services Service Management Service Desk Service Desk Adhoc Analysis data visualization dataviz

 

Presentation

This dashboard page allows ah-doc analysis on your Service Desk data set.

This page shows the performance of the KPI you selected, split by the dimension you selected.

It is composed of three main sections:

  • Trends Analysis
  • Distribution Analysis
  • Pareto Analysis

 

Trends Analysis

Visualize the evolution of you KPI across time.

 

Distribution Analysis

Visualize your KPI split by the dimension you selected.

 

Pareto Analysis

80/20 pareto analysis.

 

 

Select KPI

'Select KPI' selector allows you to easily switch from one KPI to another, so you can analyze your data from any point of view.

The list of available KPIs is defined during the configuration of your dashboard in LinPack.

In your Service Desk dashboard, you will be able to select the following KPIs:

 

Select Dimension

'Select Dimension' selector allows you to easily switch from one dimension (analytical axis) to another, so you can analyze your data from any point of view.

The list of available dimensions is defined during the configuration of your dashboard in LinPack.

In your Service Desk dashboard, you will be able to select the following dimensions:

  • Case #Case Unique Identifier
  • Case DescriptionDescription of the Case
  • Open DateCase Open Date-Time
  • Close DateCase Close Date-Time (if applicable)
  • Case CategoryCase Category
  • Case PriorityCase Priority (expected values: 'High', 'Medium', 'Low')
  • UserWho raised the case
  • Case StatusCase Status (expected values: 'Open', 'Closed', 'On-hold')
  • AgentAgent working on the case
  • Agent GroupGroup of the Agent

 

Filter on Date

This data visualization comes with a filter on the Date value. This feature enables you to focus on the period you are interested in.

You can filter dates at multiple levels: Day, Week, Month, Quarter or Year.

 

Filter your data

This data visualization comes with four top filters:

In your Service Desk dashboard, you will be able to filter on:

  • Case CategoryCase Category
  • Case PriorityCase Priority (expected values: 'High', 'Medium', 'Low')
  • Case StatusCase Status (expected values: 'Open', 'Closed', 'On-hold')
  • Agent GroupGroup of the Agent

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Case Opening Peak Hours

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Perform simple ad-hoc analysis on your Service Desk data set: analyze any of your KPIs across any dimension

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