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Presentation

Get a Home Page for your Service Desk Dashboard.

Customize it to fit to your Corporate identity!

 

In your Service Desk dashboard, you will be able to analyze the following KPIs:

Other DataViz in "Service Desk" Pack

Home

Service Desk Home

Service Desk Home
Service Desk Home Service Desk Home
Get a Home Page for your Service Desk dashboard

Cockpit

Service Desk Cockpit

Service Desk Cockpit
Service Desk Cockpit Service Desk Cockpit
Analyze the performance of your Service Desk: What is the current work in process (open case) and what was the performance to close cases

Service-Desk Analytics

Performance of Agent Groups

Performance of Agent Groups
Performance of Agent Groups Performance of Agent Groups
Get an overview of the performance of your teams

Created Cases by Category

Created Cases by Category
Created Cases by Category Created Cases by Category
Visualize the volume of created cases by Category

Resolution Time by Category

Resolution Time by Category
Resolution Time by Category Resolution Time by Category
Visualize the time to close cases by Category

Servicing Users

Servicing Users
Servicing Users Servicing Users
Get an overview of your service desk from a user perspective

Open Cases

Open Cases
Open Cases Open Cases
Visualize which are your open cases and who handle them

Case Opening Peak Hours

Case Opening Peak Hours
Case Opening Peak Hours Case Opening Peak Hours
Visualize when the cases are open so you can better staff your service desk

Behavioral Analytics

Service Desk Adhoc Analysis

Service Desk Adhoc Analysis
Service Desk Adhoc Analysis Service Desk Adhoc Analysis
Perform simple ad-hoc analysis on your Service Desk data set: analyze any of your KPIs across any dimension

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