Get a Home Page for your Service Desk Dashboard.
Customize it to fit to your Corporate identity!
In your Service Desk dashboard, you will be able to analyze the following KPIs:
- Nb Open Cases Number of Open Cases
- Nb Open Cases Not Assigned Number of Open Cases which are not assigned to an agent
- Nb High Priority Open Cases Number of High priority Open Cases
- Nb Users Number of users
- Resolution Time (min) Resolution duration for Closed Cases
- Nb Closed Cases Number of Closed Cases
- Nb Agents Number of agents
- Closed Cases per Agent Number of Closed cases per Agent
- Nb Cases Number of Cases
- Open Cases Duration Time (min) Number of minutes since the opening of Open Cases
- Cases per User Number of Closed cases per User
- (+ any KPI you want to add to your Service Desk dashboard)