/uploads/packs/000014/Service-Desk Home.png

 

Presentation

Get a Home Page for your Service Desk Dashboard.

Customize it to fit to your Corporate identity!

 

In your Service Desk dashboard, you will be able to analyze the following KPIs:

Other #DataViz in "Service Desk" Pack

Home

Service Desk Home

Service Desk Home
Service Desk Home Service Desk Home
Get a Home Page for your Service Desk dashboard

Cockpit

Service Desk Cockpit

Service Desk Cockpit
Service Desk Cockpit Service Desk Cockpit
Get an instant view at your open cases: their priority, the group they are assigned to, the detail of all open cases...

Service Desk Top KPIs Overview

Service Desk Top KPIs Overview
Service Desk Top KPIs Overview Service Desk Top KPIs Overview
Get a transverse view on your top 6 Service Desk KPIs, split by the dimension of your choice

Service Desk Top KPIs Evolution

Service Desk Top KPIs Evolution
Service Desk Top KPIs Evolution Service Desk Top KPIs Evolution
Visualize how your Service Desk KPIs are evolving (Month-to-Date, Year-to-Date)

Service-Desk Analytics

Service Desk Users Analysis

Service Desk Users Analysis
Service Desk Users Analysis Service Desk Users Analysis
Have an insight on your users behavior. Which of them frequently open cases, with what severity? Are their cases quickly resolved?

Service Desk Agents Analysis

Service Desk Agents Analysis
Service Desk Agents Analysis Service Desk Agents Analysis
Challenge your ability to close cases. Analyse the performance of agents and teams in closing cases.

Service Desk Cases Analysis

Service Desk Cases Analysis
Service Desk Cases Analysis Service Desk Cases Analysis
Manage your Service Desk / Case Management daily activity and monitor your case backlog

Trends Analytics

Service Desk Trends Analysis

Service Desk Trends Analysis
Service Desk Trends Analysis Service Desk Trends Analysis
Visualize the evolution of any of your Service Desk KPIs: Trends, Performance & Year over Year

Distribution Analytics

Service Desk Segmentation Analysis

Service Desk Segmentation Analysis
Service Desk Segmentation Analysis Service Desk Segmentation Analysis
Visualize the value of any of your Service Desk KPIs, split by the dimension you selected (market share analysis)

Service Desk Pareto Analysis

Service Desk Pareto Analysis
Service Desk Pareto Analysis Service Desk Pareto Analysis
Perform a Pareto Analysis on any of your Service Desk KPIs: the 80/20 rule.

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