Get a Home Page for your Service Desk Dashboard.
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In your Service Desk dashboard, you will be able to analyze the following KPIs:
- Open Cases Number of Open Cases
- Open Cases Duration Time (min) Number of minutes since the opening of Open Cases
- High Priority Open Cases Number of High priority Open Cases
- Closed Cases Number of Closed Cases
- Resolution Time (min) Resolution duration for Closed Cases
- Closed Cases per Agent Number of Closed cases per Agent
- Created Cases Number of Cases created over the period
- Created Cases per User Number of Cases created per User
- Users Number of Users
- Agents Number of Agents
- (+ any KPI you want to add to your Service Desk dashboard)