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Templates > General Services > Service Management > Service Desk > Case Opening Peak Hours

Visualize when the cases are open so you can better staff your service desk
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Presentation
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dashboard page template for tableau on General Services Service Management Service Desk Case Opening Peak Hours data visualization dataviz
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Presentation

This dashboard page leverages a heatmap to show when the cases are open, so you can better plan your Service Desk staffing.

 

Filter on Date

This data visualization comes with a filter on the Date value. This feature enables you to focus on the period you are interested in.

You can filter dates at multiple levels: Day, Week, Month, Quarter or Year.

 

Filter your data

This data visualization comes with four top filters:

In your Service Desk dashboard, you will be able to filter on:

  • Case CategoryCase Category
  • Case PriorityCase Priority (expected values: 'High', 'Medium', 'Low')
  • Case StatusCase Status (expected values: 'Open', 'Closed', 'On-hold')
  • Agent GroupGroup of the Agent

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