This dashboard page shows when the Cases are open to better understand when your opening peaks are, at the daily and weekly level, as well as over the months. It is separated into three sections.
On top, the heatmap shows the average number of hourly opened Cases , on the heatmap, and the average number of daily opened Cases by weekday.
At the bottom on the left, the line chart shows the average number of daily opened Cases by month.
Besides, the bar graph shows the average number of daily opened Cases by Agent Group.
Filter on Date
This data visualization comes with a filter on the Date value. This feature enables you to focus on the period you are interested in.
You can filter dates at multiple levels: Day, Week, Month, Quarter or Year.
Filter your data
This data visualization comes with four top filters:
In your Service Desk dashboard, you will be able to filter on:
- Case CategoryCase Category
- Case PriorityCase Priority (expected values: 'High', 'Medium', 'Low')
- AgentAgent working on the case
- Agent GroupGroup of the Agent