LinPack-for-Tableau - DataViz Gallery

dashboard page template for tableau on General Services Service Management Service Desk Case Opening Peaks data visualization dataviz

Open Cases Service Desk Adhoc Analysis

Presentation

This dashboard page shows when the Cases are open to better understand when your opening peaks are, at the daily and weekly level, as well as over the months. It is separated into three sections.

On top, the heatmap shows the average number of hourly opened Cases , on the heatmap, and the average number of daily opened Cases by weekday.

At the bottom on the left, the line chart shows the average number of daily opened Cases by month.

Besides, the bar graph shows the average number of daily opened Cases by Agent Group.

Filter on Date

This data visualization comes with a filter on the Date value. This feature enables you to focus on the period you are interested in.

You can filter dates at multiple levels: Day, Week, Month, Quarter or Year.

Filter your data

This data visualization comes with four top filters:

In your Service Desk dashboard, you will be able to filter on:

Case CategoryCase Category
Case PriorityCase Priority (expected values: 'High', 'Medium', 'Low')
AgentAgent working on the case
Agent GroupGroup of the Agent

Other DataViz in "Service Desk" Pack

Home

Service Desk Home

Get a Home Page for your Service Desk dashboard

Cockpit

Service Desk Cockpit

Analyze the performance of your Service Desk: What is the current work in process (open case) and what was the performance to close cases

Service-Desk Analytics

Performance of Agent Groups

Get an overview of the performance of your teams

Created Cases by Category

Visualize the volume of created cases by Category

Resolution Duration by Category

Visualize the time to close cases by Category

Servicing Users

Get an overview of your service desk from a user perspective

Open Cases

Visualize which are your open cases and who handle them

Case Opening Peaks

Visualize when the cases are open so you can better staff your service desk

Behavioral Analytics

Service Desk Adhoc Analysis

Perform simple ad-hoc analysis on your Service Desk data set: analyze any of your KPIs across any dimension (trends, distribution and pareto analysis)