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Templates > General Services > Service Management > Service Desk > Case Opening Peak Hours

Visualize when the cases are open so you can better staff your service desk
dashboard page template for tableau on General Services Service Management Service Desk Case Opening Peak Hours data visualization dataviz
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Presentation

This dashboard page leverages a heatmap to show when the cases are open, so you can better plan your Service Desk staffing.

 

Filter on Date

This data visualization comes with a filter on the Date value. This feature enables you to focus on the period you are interested in.

You can filter dates at multiple levels: Day, Week, Month, Quarter or Year.

 

Filter your data

This data visualization comes with four top filters:

In your Service Desk dashboard, you will be able to filter on:

  • Case CategoryCase Category
  • Case PriorityCase Priority (expected values: 'High', 'Medium', 'Low')
  • Case StatusCase Status (expected values: 'Open', 'Closed', 'On-hold')
  • Agent GroupGroup of the Agent

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