dashboard page template for tableau on ServiceNow ServiceNow ServiceNow Case Opening Peak Hours data visualization dataviz

 

Presentation

This dashboard page leverages a heatmap to show when the cases are open, so you can better plan your Service Desk staffing.

 

Filter on Date

This data visualization comes with a filter on the Date value. This feature enables you to focus on the period you are interested in.

You can filter dates at multiple levels: Day, Week, Month, Quarter or Year.

 

Filter your data

This data visualization comes with four top filters:

In your ServiceNow dashboard, you will be able to filter on:

  • Case PriorityCase Priority (expected values: 'High', 'Medium', 'Low') [INCIDENT.PRIORITY | SC_REQUEST.PRIORITY]
  • Case Type'Incident', 'Request'
  • StateIncident or Request State (expected values: 'Open', 'Closed', 'On-hold') [INCIDENT.INCIDENT_SATE | SC_REQUEST.REQUEST_STATE]
  • Assignment GroupGroup of the Agent [INCIDENT.ASSGNMENT_GROUP | SC_REQUEST.ASSGNMENT_GROUP to SYS_USER_GROUP.GROUP]

Other DataViz in "ServiceNow" Pack

Home

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Get a Home Page for your ServiceNow dashboard

Cockpit

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Analyze the performance of your Service Desk: What is the current work in process (open case) and what was the performance to close cases

Service-Desk Analytics

Performance of Agent Groups

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Get an overview of the performance of your teams

Created Cases by Category

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Visualize the volume of created cases by Category

Resolution Duration by Category

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Visualize the time to close cases by Category

Servicing Users

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Get an overview of your service desk from a user perspective

Open Cases

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Visualize which are your open cases and who handle them

Case Opening Peak Hours

Case Opening Peak Hours
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Visualize when the cases are open so you can better staff your service desk

Behavioral Analytics

ServiceNow Adhoc Analysis

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Perform simple ad-hoc analysis on your ServiceNow data set: analyze any of your KPIs across any dimension (trends, distribution and pareto analysis)

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