Definition of Customer Lifetime Value
The Customer Lifetime Value is a prediction of all the value (margin or revenues) you will derive from the entire relationship with a customer.
The Customer Lifetime Value for Year "N" is computed as follows:
[Customer Lifetime Value Year "N-1"]
([Revenues in Year "N" for Customers with at least "N" years since registration]
[Customers with at least "N" years since registration])
More details on "Customer Lifetime Value" here.
This dashboard page is composed of two sections:
- LTV by Cohort
- Cumulated Turnover/Margin by Cohort
LTV by Cohort
This DataViz shows the evolution of the Customer Lifetime Value by Cohort.
There is one row per cohort (year of client registration).
For each cohort, you can see the evolution of LTV across lifetime years.
Cumulated Turnover/Margin by Cohort
This DataViz shows a detailed analysis of your cohorts (at month or quarter level) and see how your LTV evolves.
There is one line per LTV period. A selector at the top right allows you to switch from LTV at month level to LTV at year level.
Filter your data
This data visualization comes with four top filters:
In your Online Sales & Marketing dashboard, you will be able to filter on:
- Marketing SourceMarketing Source