/uploads/galerie/000166/Telco Dropped Calls W.PNG

 

Presentation

The Cockpit gives a 360° view of your Expenses KPIs.

It is composed of three main sections:

  • Dropped Calls 
  • Dropped Calls per Cell Tower
  • Hourly Statistics

 

Dropped Calls

The "Dropped Calls" section shows the performance of the following KPIs:

  • Total Dropped Calls
  • Share of Dropped Calls vs Total Calls

The chart below shows the number of Dropped Calls split by Drop Reason.

 

Dropped Calls per Cell Tower

The DataViz at the top shows each Cell Tower located on the chart by de 'Dropped Calls %' and 'Total Calls'.

Below, you can see the details.

 

Hourly Statistics

This DataViz shows the hourly evolution of several KPIs:

  • Total Number of Calls (blue area)
  • Dropped Calls % (orange line)
  • Dropped Calls split per Network
  • Total handovers (bars)

 

 

 

 

Select Current Period

'Current Month' and 'Current Year' selectors allow you to easily select what is the period (month and year) you want to analyze.

 

Select Performance Scope

'Performance Scope' selector allows you to easily switch from one type of Performance Analysis to another.

Just pick-up what you want to analyze:

There are five types of Performance Analysis available:

  • Current Month vs Previous Month (e.g. if you selected Nov-2017 as being your current month, you will analyze Nov-2017 vs Nov-2016)
  • Current Month vs Same Month, Previous Year (e.g. if you selected Nov-2017 as being your current month, you will analyze Nov-2017 vs Oct-2017)
  • Current Month: Actual vs Target  (e.g. if you selected Nov-2017 as being your current month, you will analyze Actual Nov-2017 vs Target Nov-2017)
  • Year-to-Date: Current Year vs Previous Year (e.g. if you selected Nov-2017 as being your current month, you will analyze YTD Nov-2017 vs YTD Nov-2016)
  • Year-to-Date: Actual vs Target  (e.g. if you selected Nov-2017 as being your current month, you will analyze Actual YTD Nov-2017 vs Target YTD Nov-2017)

Note: 'Current Month: Actual vs Target' and 'Year-to-Date: Actual vs Target' are only available in the list if at least one of your KPIs is defined as having a related Target.

 

Filter your data

This data visualization comes with four top filters that allows to focus on what really matters.

In your Telco dashboard, you will be able to filter on:

  • Call DirectionCall Direction: "InBound", "Outbound"
  • Phone TypePhone model, Phone type, Phone Manufacturer...
  • NetworkNetwork: "3G", "4G"...
  • Dropped ReasonCall Drop Reason

 

How to read a KPI Card

This DataViz shows the performance of a given KPI.

It combines three components.

  • In the foreground, we can see the KPI name, its value and a symbol that indicates whether the KPI is above or under the reference (the reference is defined by the chosen value in the Performance Scope selector). This first component is colored depending on the evaluation.
  • In the background, an area chart shows the monthly evolution of the KPI across the last 24 months based on the selected period.
  • Below the chart, the variance in % vs the reference is displayed.

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