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Detailed presentation of the CALL CENTER dashboard

Your CALL CENTER dashboard will contain 18 KPIs

and 7 dashboard pages

Home

Call Center Home

Call Center Home
Call Center HomeCall Center Home
Get a Home Page for your Call Center dashboard

Cockpit

Call Center Cockpit

Call Center Cockpit
Call Center CockpitCall Center Cockpit
Get an overview of your Call Center performance: Incoming Calls, Abandoned Calls, Answered Calls...

Call Center Top Performers

Call Center Top Performers
Call Center Top PerformersCall Center Top Performers
Get an instant understanding of your top Call Center performers

Top 4 KPIs Trends (MTD/YTD)

Top 4 KPIs Trends (MTD/YTD)
Top 4 KPIs Trends (MTD/YTD)Top 4 KPIs Trends (MTD/YTD)
Visualize how your Performance is evolving (Month-to-Date and Year-to-Date)

Call Center Analytics

Agent Performance

Agent Performance
Agent PerformanceAgent Performance
Get a better understanding of the performance of your agents

Behavioral Analytics

Call Center Adhoc Analysis

Call Center Adhoc Analysis
Call Center Adhoc AnalysisCall Center Adhoc Analysis
Perform simple ad-hoc analysis on your Call Center data set: analyze any of your KPIs across any dimension

Call Center Seasonality Analysis

Call Center Seasonality Analysis
Call Center Seasonality AnalysisCall Center Seasonality Analysis
Quickly identify seasonality patterns in your Call Center dashboard. You can select any KPI you like, across multiple time level of details.

Creating your CALL CENTER dashboard Step-by-Step

You want to get a clear understanding on your Call Center results? You want to build a Tableau dashboard to better understand your Call Center data?

Using LinPack-for-Tableau.com, you can generate an eye-catching, fit-for-purpose Tableau Dashboard on your Call Center data in less than 5 minutes!

1st STEP: Create the initial Tableau workbook file

Create a Tableau workbook in which you map your Call Center data (whether it comes from: ERP, database, Excel, CSV file...)

You must retrieve at least the following attributes (it is ok if the names don't match, and it is better to add additional attributes to analyze):

  • string
    Call Id Call Unique Identifier
  • date
    Call Date Time Date Time of the call (Date used for time-series analysis)
  • string
    Abandon Flag "Y" if the call was abandoned
  • string
    Caller Person who called
  • string
    Customer Customer where the caller is working
  • string
    Agent Agent who handled the call
  • numeric
    Wait Time (s) Call Wait Time in seconds
  • numeric
    Talk Time (s) Call Talk Time in seconds

2nd STEP: Upload your Tableau workbook file

On LinPack-for-Tableau.com, select 'create dashboard from template: Call Center' and upload your Tableau workbook (note: your data is NOT uploaded).

3rd STEP: Map your attributes

Map the attributes of your workbook on the attributes of the template.

Finally, click 'Confirm & Download'... and your Call Center dashboard is already downloading :-)

Open the Tableau workbook file you received, it will automatically reconnect to your data sources.

Your Call Center dashboard is now ready to be used or customized!


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