Answered Calls % [Call Center]

KPI Answered Calls %

Description Share of answered calls compared to all incoming calls

Calculation Total Answered CallsDivided byTotal Incoming Calls

KPI Colorgreen_blue_diverging_10_0

Variance Colororange_blue_diverging_10_0

Format Percentage

Positive Values 0.00%

Negative Values (0.00%)

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