Avg Wait Time until Answer (s) [Call Center]

KPI Avg Wait Time until Answer (s)

Description Average Answered Call Wait Time in seconds

Calculation Average ofIF UPPER([Abandon Flag])!="Y" THEN [Wait Time (s)] END

KPI Colorred_green_diverging_10_0

Variance Colororange_blue_diverging_10_0

Format Number

Positive Values #,##0

Negative Values (#,##0)

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