Avg Wait Time until Answer [Call Center]

KPI Avg Wait Time until Answer

Description Average Answered Call Wait Time in seconds

Calculation Average ofIF UPPER([Abandon Flag])!="Y" THEN [Wait Time (s)] END

KPI Colorred_green_diverging_10_0

Variance Colororange_blue_diverging_10_0

Format Number

Positive Values 🕑 #,##0 s

Negative Values (🕑 #,##0 s)

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