Create Dashboard

Templates > General Services > Service Management > Call Center > Total Answered Calls

Call Center
Total number of answered calls

Total Answered Calls [Call Center]

KPI Total Answered Calls

Description Total number of answered calls

Calculation Sum ofIF UPPER([Abandon Flag])!="Y" THEN 1 END

KPI Colorgreen_blue_diverging_10_0

Variance Colororange_blue_diverging_10_0

Format Number

Positive Values &quot

Negative Values ✔ &quot

Other Call Center KPIs

Other Packs