Providea workbookcontaining at least10 attributes
Geta ready-to-use,best-in-marketSERVICE DESK dashboard
Service Desk Home
Service Desk Home
Get a Home Page for your Service Desk dashboard
Service Desk Cockpit
Service Desk Cockpit
Get an instant view at your open cases: their priority, the group they are assigned to, the detail of all open cases...
Service Desk Top KPIs Overview
Service Desk Top KPIs Overview
Get a transverse view on your top 6 Service Desk KPIs, split by the dimension of your choice
Service Desk Top KPIs Evolution
Service Desk Top KPIs Evolution
Visualize how your Service Desk KPIs are evolving (Month-to-Date, Year-to-Date)
10 required attributes
Case #- Case Description
Open Date- Close Date
- Case Category
- Case Priority
- User
- Case Status
- Agent
- Agent Group
11 KPIs
Detailed presentation of the SERVICE DESK dashboard
Your SERVICE DESK dashboard will contain 11 KPIs
- Nb Open CasesNumber of Open Cases
- Nb Open Cases Not AssignedNumber of Open Cases which are not assigned to an agent
- Nb High Priority Open CasesNumber of High priority Open Cases
- Nb UsersNumber of users
- Resolution Time (min)Resolution duration for Closed Cases
- Nb Closed CasesNumber of Closed Cases
- Nb AgentsNumber of agents
- Closed Cases per AgentNumber of Closed cases per Agent
- Nb CasesNumber of Cases
- Open Cases Duration Time (min)Number of minutes since the opening of Open Cases
- Cases per UserNumber of Closed cases per User
and 10 dashboard pages
Home
Service Desk Home
Service Desk Home
Get a Home Page for your Service Desk dashboard
Cockpit
Service Desk Cockpit
Service Desk Cockpit
Get an instant view at your open cases: their priority, the group they are assigned to, the detail of all open cases...
Service Desk Top KPIs Overview
Service Desk Top KPIs Overview
Get a transverse view on your top 6 Service Desk KPIs, split by the dimension of your choice
Service Desk Top KPIs Evolution
Service Desk Top KPIs Evolution
Visualize how your Service Desk KPIs are evolving (Month-to-Date, Year-to-Date)
Service-Desk Analytics
Service Desk Users Analysis
Service Desk Users Analysis
Have an insight on your users behavior. Which of them frequently open cases, with what severity? Are their cases quickly resolved?
Service Desk Agents Analysis
Service Desk Agents Analysis
Challenge your ability to close cases. Analyse the performance of agents and teams in closing cases.
Service Desk Cases Analysis
Service Desk Cases Analysis
Manage your Service Desk / Case Management daily activity and monitor your case backlog
Trends Analytics
Service Desk Trends Analysis
Service Desk Trends Analysis
Visualize the evolution of any of your Service Desk KPIs: Trends, Performance & Year over Year
Distribution Analytics
Service Desk Segmentation Analysis
Service Desk Segmentation Analysis
Visualize the value of any of your Service Desk KPIs, split by the dimension you selected (market share analysis)
Service Desk Pareto Analysis
Service Desk Pareto Analysis
Perform a Pareto Analysis on any of your Service Desk KPIs: the 80/20 rule.
Creating your SERVICE DESK dashboard Step-by-Step
You want to get a clear understanding on your Service Desk results? You want to build a Tableau dashboard to better understand your Service Desk data?
Using LinPack-for-Tableau.com, you can generate an eye-catching, fit-for-purpose Tableau Dashboard on your Service Desk data in less than 5 minutes!
1st STEP: Create the initial Tableau workbook file
Create a Tableau workbook in which you map your Service Desk data (whether it comes from: ERP, database, Excel, CSV file...)
You must retrieve at least the following attributes (it is ok if the names don't match, and it is better to add additional attributes to analyze):
-
Case # Case Unique Identifier
-
Case Description Description of the Case
-
Open Date Case Open Date-Time (Date used for time-series analysis)
-
Close Date Case Close Date-Time (if applicable)
-
Case Category Case Category
-
Case Priority Case Priority: High, Medium, Low
-
User Who raised the case
-
Case Status Case Status: Open, Closed, On-hold
-
Agent Agent working on the case
-
Agent Group Group of the Agent
2nd STEP: Upload your Tableau workbook file
On LinPack-for-Tableau.com, select 'create dashboard from template: Service Desk' and upload your Tableau workbook (note: your data is NOT uploaded).
Dashboard Template
- Predefined (and customizable) KPIs
- Predefined DataViz
Sales
Finance
Procurement
Digital Marketing
Project Management
Service Desk / Call Center
Sentiment Analysis
General Services
Banking
Healthcare
Telecommunications
Fundraising
Education
Insurance
Retail
3rd STEP: Map your attributes
Map the attributes of your workbook on the attributes of the template.
Finally, click 'Confirm & Download'... and your Service Desk dashboard is already downloading :-)
Open the Tableau workbook file you received, it will automatically reconnect to your data sources.
Your Service Desk dashboard is now ready to be used or customized!
