Nb Open Cases Not Assigned [Service Desk]

KPI Nb Open Cases Not Assigned

Description Number of Open Cases which are not assigned to an agent

Calculation Count Distinct ofIF UPPER([Case Status])="OPEN" AND ISNULL([Agent]) THEN [Case #] END

KPI Colorblue_10_0

Variance Colorred_blue_diverging_10_0

Format Number

Positive Values #,##0

Negative Values (#,##0)

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