Open Cases Duration Time (min) [Service Desk]

KPI Open Cases Duration Time (min)

Description Number of minutes since the opening of Open Cases

Calculation Average ofIF UPPER([Case Status])="OPEN" THEN DATEDIFF("minute", [Open Date], TODAY()) END

KPI Colorred_blue_diverging_10_0

Variance Colorred_blue_diverging_10_0

Format Number

Positive Values #,##0

Negative Values (#,##0)

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