Resolution Duration (min) [Service Desk]

KPI Resolution Duration (min)

Description Resolution duration for Closed Cases (Total is computed using Median)

Calculation Median ofIF UPPER([Case Status])="CLOSED" THEN DATEDIFF("minute", [Open Date], [Close Date]) END

KPI Colororange_blue_diverging_10_0

Variance Colororange_blue_diverging_10_0

Format Number

Positive Values #,##0

Negative Values (#,##0)

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