Resolution Time (min) [Service Desk]

KPI Resolution Time (min)

Description Resolution duration for Closed Cases

Calculation Average ofIF UPPER([Case Status])="CLOSED" THEN DATEDIFF("minute", [Open Date], [Close Date]) END

KPI Colorred_green_diverging_10_0

Variance Colororange_blue_diverging_10_0

Format Number

Positive Values #,##0

Negative Values (#,##0)

Other Packs