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Detailed presentation of the SERVICENOW dashboard

Your SERVICENOW dashboard will contain 12 KPIs

and 8 dashboard pages

Home

ServiceNow Home

ServiceNow Home
ServiceNow HomeServiceNow Home
Get a Home Page for your ServiceNow dashboard

Cockpit

ServiceNow Cockpit

ServiceNow Cockpit
ServiceNow CockpitServiceNow Cockpit
Analyze the performance of your Service Desk: What is the current work in process (open case) and what was the performance to close cases

Service-Desk Analytics

Performance of Agent Groups

Performance of Agent Groups
Performance of Agent GroupsPerformance of Agent Groups
Get an overview of the performance of your teams

Created Cases by Category

Created Cases by Category
Created Cases by CategoryCreated Cases by Category
Visualize the volume of created cases by Category

Servicing Users

Servicing Users
Servicing UsersServicing Users
Get an overview of your service desk from a user perspective

Open Cases

Open Cases
Open CasesOpen Cases
Visualize which are your open cases and who handle them

Case Opening Peak Hours

Case Opening Peak Hours
Case Opening Peak HoursCase Opening Peak Hours
Visualize when the cases are open so you can better staff your service desk

Behavioral Analytics

ServiceNow - Adhoc Analysis

ServiceNow - Adhoc Analysis
ServiceNow - Adhoc AnalysisServiceNow - Adhoc Analysis
Perform simple ad-hoc analysis on your ServiceNow data set: analyze any of your KPIs across any dimension

Creating your SERVICENOW dashboard Step-by-Step

You want to get a clear understanding on your ServiceNow results? You want to build a Tableau dashboard to better understand your ServiceNow data?

Using LinPack-for-Tableau.com, you can generate an eye-catching, fit-for-purpose Tableau Dashboard on your ServiceNow data in less than 5 minutes!

1st STEP: Create the initial Tableau workbook file

Create a Tableau workbook in which you map your ServiceNow data (whether it comes from: ERP, database, Excel, CSV file...)

You must retrieve at least the following attributes (it is ok if the names don't match, and it is better to add additional attributes to analyze):

  • string
    Case # Case Number [INCIDENT.NUMBER | SC_REQUEST.NUMBER]
  • string
    Case Description Description of the Case [INCIDENT.SHORT_DESCRIPTION | SC_REQUEST.SHORT_DESCRIPTION]
  • string
    Case Type 'Incident', 'Request'
  • datetime
    Open Date Case Open Date-Time [INCIDENT.OPENED_AT | SC_REQUEST.OPENED_AT] (Date used for time-series analysis)
  • datetime
    Close Date Case Close Date-Time (if applicable) [INCIDENT.CLOSED_AT | SC_REQUEST.CLOSED_AT]
  • string
    Case Category Case Category [INCIDENT.CATEGORY]
  • string
    Case Priority Case Priority (expected values: 'High', 'Medium', 'Low') [INCIDENT.PRIORITY | SC_REQUEST.PRIORITY]
  • string
    User: Caller or Requestor Who raised the case [INCIDENT.CALLER_ID to SYS_USER.USER | SC_REQUEST.RESQUESTED_FOR to SYS_USER.USER]
  • string
    State Incident or Request State (expected values: 'Open', 'Closed', 'On-hold') [INCIDENT.INCIDENT_SATE | SC_REQUEST.REQUEST_STATE]
  • string
    Assigned To Agent working on the case [INCIDENT.ASSIGNED_TO | SC_REQUEST.ASSIGNED_TO to SYS_USER.USER]
  • string
    Assignment Group Group of the Agent [INCIDENT.ASSGNMENT_GROUP | SC_REQUEST.ASSGNMENT_GROUP to SYS_USER_GROUP.GROUP]

2nd STEP: Upload your Tableau workbook file

On LinPack-for-Tableau.com, select 'create dashboard from template: ServiceNow' and upload your Tableau workbook (note: your data is NOT uploaded).

3rd STEP: Map your attributes

Map the attributes of your workbook on the attributes of the template.

Finally, click 'Confirm & Download'... and your ServiceNow dashboard is already downloading :-)

Open the Tableau workbook file you received, it will automatically reconnect to your data sources.

Your ServiceNow dashboard is now ready to be used or customized!


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