Resolution Duration (min) [ServiceNow]

KPI Resolution Duration (min)

Description Resolution duration for Closed Cases

Calculation Average ofIF UPPER([State])="CLOSED" THEN DATEDIFF("minute", [Open Date], [Close Date]) END

KPI Colorred_green_diverging_10_0

Variance Colororange_blue_diverging_10_0

Format Number

Positive Values #,##0

Negative Values (#,##0)

Other Packs